Privacy Policy

Last updated: 01/06/2026

BAC Logistics respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our website, contact us, request a quote, submit an enquiry, or engage with us for logistics, freight forwarding, customs clearing, warehousing, transport, or related services.

For the purposes of this Privacy Policy, “BAC Logistics”, “we”, “us” or “our” refers to BAC Logistics and its authorised representatives, employees, agents, and service providers.

1. Our Commitment to Privacy

As a logistics and customs-focused business, BAC Logistics handles information that may relate to businesses, individuals, cargo, suppliers, transport operators, consignees, consignors, agents, and other parties involved in the movement of goods.

We process personal information responsibly, lawfully, and only for legitimate business purposes connected to our services, operations, legal obligations, and client relationships.

2. Information We May Collect

Depending on how you interact with BAC Logistics, we may collect and process the following types of personal information:

  • Name, surname, company name, job title, and contact details

  • Email addresses, telephone numbers, and physical addresses

  • Enquiry details submitted through our website or other communication channels

  • Company registration details, VAT information, importer/exporter details, and billing information

  • Delivery, collection, consignee, consignor, and shipment-related information

  • Customs, clearing, import, export, and transport documentation

  • Identification information where required for compliance, customs, security, or regulatory purposes

  • Information relating to cargo, waybills, invoices, permits, declarations, and supporting documents

  • Website usage information, including cookies, analytics data, device information, and browser information

We only collect information that is necessary for the purpose for which it is being processed.

3. How We Collect Personal Information

We may collect personal information when you:

  • Visit or use our website

  • Complete a contact form or enquiry form

  • Request a quote or service information

  • Contact us by email, telephone, WhatsApp, or other communication channels

  • Provide documents for customs clearing, freight forwarding, bonded warehousing, transport, or related logistics services

  • Enter into a business relationship with BAC Logistics

  • Interact with our team, agents, suppliers, transport partners, or representatives

Where possible, we collect personal information directly from you. In some cases, we may receive information from clients, suppliers, freight partners, customs agents, transport operators, regulatory authorities, or other third parties involved in a shipment or service process.

4. Why We Use Personal Information

BAC Logistics may process personal information for the following purposes:

  • To respond to enquiries and service requests

  • To provide logistics, freight forwarding, customs clearing, warehousing, transport, and related services

  • To prepare quotations, service proposals, invoices, and account documentation

  • To arrange collections, deliveries, cross-border movement, bonded warehousing, customs processes, and cargo handling

  • To communicate with clients, suppliers, agents, consignees, consignors, and transport partners

  • To comply with customs, excise, import, export, tax, transport, security, and regulatory requirements

  • To manage operational risk, cargo security, service delivery, and administrative records

  • To improve our website, communication processes, client service, and internal operations

  • To send relevant business communications where permitted by law or where you have consented to receive them

  • To protect our legal rights, fulfil contractual obligations, and comply with applicable laws

We will not sell your personal information.

5. Legal Basis for Processing

We process personal information where:

  • You have provided consent

  • Processing is necessary to perform a contract or take steps before entering into a contract

  • Processing is necessary to comply with a legal or regulatory obligation

  • Processing is necessary for the legitimate business interests of BAC Logistics, provided those interests do not unfairly affect your rights

  • Processing is necessary to protect the lawful interests of BAC Logistics, our clients, our service providers, or another party involved in the logistics process

6. Sharing of Personal Information

To provide our services, BAC Logistics may need to share personal information with trusted third parties where necessary and appropriate. These may include:

  • Customs authorities, border agencies, and regulatory bodies

  • Freight forwarders, transport operators, shipping lines, airlines, clearing agents, and logistics partners

  • Warehousing, handling, and cargo support providers

  • IT, website, email, accounting, administration, and operational service providers

  • Insurance providers, auditors, legal advisors, and compliance consultants

  • Clients, consignees, consignors, suppliers, and authorised representatives involved in a shipment or service process

We only share personal information where there is a valid business, legal, operational, or regulatory reason to do so. Where required, we take reasonable steps to ensure that third parties protect personal information appropriately.

7. Cross-Border Transfers

Because logistics and freight services often involve international and cross-border movement, personal information may need to be shared with parties outside South Africa. This may include foreign customs authorities, freight partners, transport operators, agents, consignees, consignors, airlines, shipping lines, or other service providers involved in the movement of goods.

Where personal information is transferred outside South Africa, BAC Logistics will take reasonable steps to ensure that the information is protected in line with applicable privacy laws and appropriate safeguards.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience, monitor website performance, understand visitor behaviour, and improve our online services.

Cookies are small files stored on your device when you visit a website. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how certain parts of the website function.

We may also use analytics tools to understand how visitors use our website. This information is generally used in an aggregated form and helps us improve website content, navigation, and performance.

9. Direct Marketing and Communications

BAC Logistics may contact you with information about our services, updates, or relevant business communications where permitted by law or where you have provided consent.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the communication, where applicable.

We will still be able to contact you where communication is necessary for service delivery, operational updates, contractual matters, legal obligations, or active enquiries.

10. Security of Personal Information

BAC Logistics takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, unauthorised disclosure, alteration, or destruction.

These measures may include access controls, secure storage practices, internal procedures, confidentiality obligations, system safeguards, and responsible document handling.

While we take reasonable steps to protect personal information, no method of transmission or storage is completely secure. We therefore encourage clients and website users to also take care when sharing sensitive information electronically.

11. Retention of Personal Information

We will only keep personal information for as long as necessary to fulfil the purpose for which it was collected, provide our services, comply with legal and regulatory requirements, resolve disputes, maintain business records, or protect our legitimate interests.

Where personal information is no longer required, we will take reasonable steps to delete, destroy, de-identify, or securely archive it, where appropriate.

12. Your Rights

Subject to applicable law, you may have the right to:

  • Ask what personal information BAC Logistics holds about you

  • Request access to your personal information

  • Request correction or updating of inaccurate, incomplete, or outdated information

  • Request deletion of personal information where legally permitted

  • Object to certain processing of your personal information

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.

13. Accuracy of Information

We rely on the information provided to us by clients, suppliers, agents, consignees, consignors, and other relevant parties. Please ensure that any personal information or documentation supplied to BAC Logistics is accurate, complete, and up to date.

Incorrect or incomplete information may affect service delivery, customs processes, transport arrangements, documentation, invoicing, or regulatory compliance.

14. Links to Other Websites

Our website may contain links to third-party websites. BAC Logistics is not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

15. Updates to This Privacy Policy

BAC Logistics may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, website functionality, or privacy practices.

The updated version will be published on our website with the revised date indicated at the top of the policy.

16. Contact Details

If you have any questions about this Privacy Policy or how BAC Logistics processes personal information, please contact us:

BAC Logistics
28 San Croy Office Park
25 Die Agora Road
Croydon, South Africa

Email: info@baclogistics.co.za
Telephone: +27 11 974 7472
Mobile: +27 83 375 5906

For privacy-related requests, please mark your communication for the attention of the Information Officer or Privacy Officer.

You also have the right to contact the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.